I’ve often been amazed at how much we really learn when we
take what we read or study and try to place it in our own personal lives. This past week we got an offer on our home in
Washington and now I sit in a hotel room in Atlanta, GA getting set to go house
hunting this week here.
In going through this process I’ve been able to look at a
lot of service industry business. I’ve
watched the TSA, Delta, Hertz, Extended Stay America and many restaurant
businesses as they try and serve my wife and me. I’ve been very impressed with many of
them. Things that are so small such as
Hertz programming my GPS to say, “Good Morning Greg Buchanan” when I get in the car. These things really make such a big difference
in my overall happiness with the company, even if I’m not thinking it.
Having taken this course makes me see that even large
companies want to embrace that small company, personalized feel so that we have
a good experience. Often what falls through
the crack is although the company wants that, does each and every
employee? If and when I ever run a
company my people development will be my biggest focus. I loved the example this week of Jet
Blue. There are many other companies
that you come across that you know people just love working there. It shows in everything they do.
No comments:
Post a Comment